Conditions Générales de Vente

General Terms and Conditions (https://euperfume.com/)

These General Terms and Conditions of Stichting Webshop Keurmerk were established in consultation with the Consumer Association within the framework of the Self-Regulation Coordination Group (CZ) of the Economic and Social Council and will come into effect on June 1, 2014.

These General Terms and Conditions will be applied by all members of Stichting Webshop Keurmerk, with the exception of financial services as defined in the Financial Supervision Act and to the extent that these services are supervised by the Financial Markets Authority.

Article 1 – DefinitionsArticle 2 – Identity of the EntrepreneurArticle 3 – ApplicabilityArticle 4 – The OfferArticle 5 – The ContractArticle 6 – Right of WithdrawalArticle 7 – Obligations of the Consumer During the Withdrawal PeriodArticle 8 – Exercise of the Right of Withdrawal by the Consumer and Related CostsArticle 9 – Obligations of the Entrepreneur in the Event of WithdrawalArticle 10 – Exclusion of the Right of WithdrawalArticle 11 – The PriceArticle 12 – Performance and Additional WarrantyArticle 13 – Delivery and PerformanceArticle 14 – Long-Term Transactions: Duration, Termination, and RenewalArticle 15 – PaymentArticle 16 – Complaints ProcedureArticle 17 – DisputesArticle 18 – Sector-Specific GuaranteeArticle 19 – Additional or Deviating ProvisionsArticle 20 – Amendments to the General Terms and Conditions

Article 1 – Definitions

In these terms and conditions, the following definitions apply:

Additional Agreement: an agreement by which the consumer acquires products, digital content, and/or services as part of a distance contract...
Withdrawal period: the period during which the consumer can exercise their right of withdrawal (14 days);
Consumer: Natural person (Individual customer);
Right of withdrawal: 14 days;
Entrepreneur: www.euperfume.com;
Distance contract: a contract concluded between the entrepreneur and the consumer within the framework of an organized system for the distance selling of products, digital content, and/or services.

Article 2 – Identity of the Entrepreneur

Company name: www.euperfume.com
Street and number: Goudsesingel 103-105 3031EE Rotterdam Netherlands
Postal code and city: Goudsesingel 103-105 3031EE Rotterdam Netherlands
Country: Netherlands
Chamber of Commerce number: 91780756
VAT number: NL865767920B01
Email: info@euperfume.com
Telephone number: +(31) 020 809 5362

Article 3 – Applicability

These General Terms and Conditions apply to every offer from the entrepreneur and to every distance contract concluded between the entrepreneur and the consumer.

Before the distance contract is concluded, the text of these General Terms and Conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate, before the distance contract is concluded, how the General Terms and Conditions can be consulted at the entrepreneur’s premises and that they will be sent free of charge, upon request by the consumer, as soon as possible.

Article 4 – The Offer

If an offer has a limited validity period or is subject to conditions, this is expressly stated in the offer.

The offer includes a complete and accurate description of the products, digital content, and/or services offered. The description is sufficiently detailed to allow the consumer to properly assess the offer. Obvious errors or inaccuracies in the offer are not binding on the entrepreneur.

Article 5 – The Contract

The contract is concluded, subject to the provisions of Article 4, upon acceptance of the offer by the consumer and compliance with the related conditions.

The entrepreneur must, at the latest upon delivery of the product, service, or digital content, provide the consumer with the branch address for complaints (Goudsesingel 103-105, 3031EE Rotterdam, Netherlands), withdrawal instructions, warranties (2 years), pricing details, delivery costs (€6.90), and payment methods.

Articles 6 – 10: Right of Withdrawal & Exclusions

The consumer may cancel a contract for the purchase of a product during a withdrawal period of at least 14 days without having to provide a reason. During this period, the consumer must handle the product and its packaging with care.

The consumer bears the direct costs of returning the product. Certain products can be excluded from the right of withdrawal, including custom-made items, quickly deteriorating goods, and sealed products broken after delivery.

Articles 11 – 15: Pricing, Delivery & Payment

Prices will remain stable during the validity period indicated in the offer, unless VAT rates change. All prices include VAT and are in EUR (€).

The entrepreneur will execute accepted orders within 30 days. The risk of damage and/or loss remains with the entrepreneur until delivery to the consumer. Payments must be settled within 14 days of the start of the withdrawal period.

Articles 16 – 20: Complaints, Disputes & Webshop Keurmerk

Complaints must be filed within a reasonable time and fully described. The entrepreneur will respond within 14 days. Disputes can be submitted to WebwinkelKeur (www.webwinkelkeur.nl) for free mediation.

Contracts are governed exclusively by Dutch law. Disputes may also be submitted to the Webshop Dispute Resolution Committee, PO Box 90600, 2509 LP, The Hague.

Table of Contents